Terms and Conditions

T-ZAY | Quality, Style, Everyday

Welcome to T-ZAY (www.tzayshop.com). By accessing our website or placing an order, you agree to the following Terms & Conditions.

1. Products & Pricing

T-ZAY offers Freeman-branded formal dress shirts. Product images are for illustration purposes, and slight variations in colour may occur due to lighting or screen settings. Prices are listed in Pakistani Rupees (PKR) and may change without prior notice.

2. Orders & Confirmation

All orders are subject to product availability and confirmation by T-ZAY. We reserve the right to cancel an order in cases of stock unavailability, incorrect pricing, or suspected fraudulent activity. Customers may be contacted to verify order details.

3. Payments

Available payment methods, including Cash on Delivery (COD), will be displayed or communicated at the time of ordering. Customers are responsible for providing accurate payment and order information.

4. Shipping & Delivery

We aim to deliver orders within the estimated timeframe communicated to customers. Delivery times may vary due to courier delays, weather, or other circumstances beyond our control. Applicable delivery charges will be communicated before order confirmation.

5. Returns, Exchanges & Refunds

Returns and exchanges are subject to T-ZAY's Return & Refund Policy. Customers should contact us promptly if an item arrives damaged, defective, or different from the item ordered. Products must meet the applicable return conditions. Any return or refund policy will be applied in accordance with applicable consumer protection laws.

6. Customer Information & Privacy

T-ZAY uses customer information to process orders, arrange deliveries, provide customer support, and improve our services. Customer information will be handled in accordance with our Privacy Policy and applicable laws.

7. Brand & Intellectual Property

All website content, including text, graphics, logos, and design elements, is protected by applicable intellectual property laws. Freeman is a third-party brand. T-ZAY's sale of Freeman products does not, by itself, imply ownership of or official affiliation with the Freeman brand.

8. Limitation of Liability

T-ZAY will make reasonable efforts to provide accurate product information and reliable service. Nothing in these Terms & Conditions excludes or limits any consumer rights or liability that cannot lawfully be excluded or limited.

9. Changes to These Terms

T-ZAY may update these Terms & Conditions when necessary. Updated terms will be published on this page and will take effect from the date stated.

10. Contact Us

For questions, order assistance, or complaints, please contact us through our website or the customer support details provided on www.tzayshop.com.

Thank you for shopping with T-ZAY — Quality, Style, Everyday.