Returns & Refunds policy

T-ZAY | Quality, Style, Everyday

Last Updated: October 2026

At T-ZAY, customer satisfaction is important to us. We aim to provide quality Freeman formal dress shirts and a reliable shopping experience. Please read our Refund & Return Policy before placing an order.

1. Return Eligibility

Customers may request a return or exchange if:

• The product received is damaged or defective.

• The wrong product, size, or item was delivered compared with the confirmed order.

• The product has another verified issue that qualifies under applicable consumer protection laws.

Items must be unused, unwashed, undamaged, and returned with their original tags and packaging, where applicable.

2. Return Request Period

Please contact T-ZAY within 3 days of receiving your order to report an issue and request a return or exchange. Include your order number, a description of the issue, and clear photographs where relevant.

This reporting period does not limit any mandatory rights available to customers under applicable law.

3. Non-Returnable Items

Products may not be eligible for return or exchange if they have been worn, washed, altered, damaged through customer misuse, or returned without their original tags or packaging, except where required by applicable law.

4. Refunds

Refunds will be considered after the returned product has been received and inspected. If the claim is approved, the refund will be processed through an agreed payment method within a reasonable timeframe.

For Cash on Delivery (COD) orders, customers may be asked to provide suitable payment details for the refund. Any legally required refund rights will be respected.

5. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, T-ZAY may offer a refund or another mutually agreed solution, subject to applicable law.

6. Shipping Charges

If a return or exchange is required because T-ZAY delivered a damaged, defective, or incorrect product, reasonable return shipping costs will be handled by T-ZAY.

For other returns, shipping charges may be the customer's responsibility where permitted by applicable law and agreed return conditions.

7. Order Cancellation

Customers should contact T-ZAY as soon as possible to request cancellation before dispatch. Once an order has been dispatched, cancellation may not be possible, and the applicable return procedure will apply. Nothing in this policy overrides any cancellation rights provided by law.

8. How to Request a Return or Refund

To request a return, refund, or exchange, contact T-ZAY through the customer support details listed on www.tzayshop.com. Please provide your order number and explain the reason for your request.

9. Contact Us

For assistance with returns, refunds, or exchanges, please contact our customer support team using the contact information listed as below and provided on our website as well.

T-ZAY Home Textile & Apparels

P#1, St#42, Block-D, Shalimar Town,

near Fateh Jung Interchange M-1, Motorway,

Islamabad.

T-ZAY — Quality, Style, Everyday.

We appreciate your trust and thank you for shopping with T-ZAY.